Virtual Instructor-Led Training

Get certified or simply improve your skills with our virtual Instructors.

Leadership & Professional Development

  • Deep-Dive

    Leaders need to understand the importance of communicating their ideas, vison, and purpose to the people they lead and to the company as a whole. They need to learn the art of listening to what others saying, processing the information, and responding to it in order to clarify and elicit more information. Understand the impact communication skills have on other people and explore how improving these skills are essential.
    $1,150.00
  • Fundamentals

    As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.
    $395.00
  • Tracom

    Unlock your potential to lead, connect, and perform at your best with Developing Behavioral EQ™ – a dynamic one-day workshop designed to boost emotional intelligence and transform the way you work with others. Backed by TRACOM’s proven Social Intelligence research, this course helps you recognize and manage emotions, overcome cognitive biases, and strengthen communication and decision-making skills.

    Through engaging exercises and personalized feedback from the Behavioral EQ Multi-Rater Profile, participants learn practical strategies to build stronger relationships, lead with empathy, and improve both individual and team performance. Perfect for professionals, managers, and sales teams, Developing Behavioral EQ™ delivers measurable results that enhance collaboration, productivity, and leadership across your organization.

    This course will earn you 6.5 PDUs

    What’s Included:

    • Multi-rater Assessment and Profile Report: measures a person’s strengths and development opportunities in areas of emotional intelligence, and helps students focus on putting EQ skills to work through a personalized action plan to become more effective. • Participant Workbook: explains key concepts and helps put them into practice through the exercises it contains. • Individual and Team Commitment Cards: help learners set and track goals to apply course concepts, as well as reinforce accountability and sustained growth in emotional intelligence skills.”
    $995.00
  • Leadership & Professional Development

    Developing good Organizational Skills is an investment that provides long-term benefits in your professional and personal life. You will learn how the value of being organized is directly tied to efficiency and ultimately productivity. Through active discussion and practice, you will learn how to use tools and techniques to organize your work and personal space. Expect to have ideas about how to be better organized, less stressed, and more resilient to change.

    This workshop will introduce you to tools and approaches to organizing all aspects of your work world, both physical and digital, to improve productivity and your day-to-day work experience. Interactive discussion and exercises provide opportunities to experiment with techniques to use immediately when you get back to your desk.

    This course has been approved for 7 PDUs | 7 CDUs

    $795.00
  • Leadership & Professional Development

    In our inter-connected world, good communication and cooperation is key to working efficiently. Respectfully engaging with others can enhance or inhibit workflow and be the difference between the success or failure of a project or an entire organization.

    Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

    This course has been approved for 7 PDUs | 7 CDUs

    $795.00
  • Leadership & Professional Development

    In our noisy modern world, aspiring and active leaders need more than data to move people. To effectively lead in a business environment filled with complexity and uncertainty, we must develop our leadership voice.

    Leadership authenticity is pivotal because it influences how people perceive you, respond to you, and work with you. Your leadership voice can change depending on context, just as it will change over the course of your career. Developing it is critical to becoming an authentic and effective leader.

    Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

    This course has been approved for 14 PDUs

    $1,195.00$1,495.00
  • Leadership & Professional Development

    “Sharpen your business writing skills by first learning to identify the why, who, and how—before addressing the what. Engage in guided discussions and numerous activities to explore techniques that enhance clarity, impact, and results in workplace communication. From informal emails to detailed reports, effective writing skills are essential for communicating with team members both within and outside your organization. Simple, solid guidelines for approaching any business writing objective enable everyone to generate more positive responses to their writing. This course includes tips, best practices, templates, and more for any professional who wants their writing to reflect positively on themselves and their organization.

    Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

    $795.00
  • Leadership & Professional Development

    In the face of rapid, disruptive change, companies understand that command-and-control leadership is no longer viable. As a result, many firms are moving toward a coaching model in which managers facilitate problem solving and encourage employees’ development by asking questions and offering support and guidance rather than giving orders and making judgments. Leaders can use the GROW and Thought models of coaching to become more skilled at listening, questioning, and drawing insights out of the people they supervise.

    Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

    This course has been approved for 14 PDUs | 14 CDUs

    $1,195.00$1,495.00
  • Fundamentals

    In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.
    $395.00
  • Deep-Dive

    Emotional intelligence, also called EQ, is the ability to be aware of, recognize and to manage emotions in themselves and others. and relationships. It’s a pivotal factor in personal and professional success. To discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments and achieve one’s goal.

    This workshop is based on the emotional intelligence model derived from Daniel Goleman’s work that is comprised by four domains: self-awareness, self-management, social awareness and relationship management. Nested within these are learnable competencies that enable us to improve performance in our personal lives, at work and as a leader.
    $1,150.00
  • Leadership & Professional Development

    Are your employees doing the bare minimum instead of bringing their best efforts? Employee engagement is more critical than ever. Recent data reveals that only 30% of U.S. employees are actively engaged in their work, marking the lowest level in over a decade (Gallup, 2024). Disengagement leads to lower productivity, higher turnover, and decreased morale, making it essential for organizations to take action.

    Our Employee Engagement and Motivation course equips leaders and managers with proven strategies to inspire and retain their workforce. This interactive, half-day training explores how to create an environment where employees feel valued, motivated, and committed to success. By understanding what truly drives engagement, you’ll be able to increase productivity, improve workplace morale, and foster long-term employee satisfaction.

    Take the first step toward revitalizing your workplace—enroll today and unlock the full potential of your team!

    $495.00
  • Leadership & Professional Development

    The manager’s role is very different from that of the non-manager. Managers must be able to develop and unify team members, plan strategically, set goals, delegate responsibilities, provide meaningful and effective feedback, and communicate efficiently and effectively.

    Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

    This course has been approved for 14 PDUs | 14 CDUs

    $1,195.00$2,250.00