Virtual Instructor-Led Training
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Leadership & Professional Development
Fundamentals
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.- 1 Day Course
- Live Virtual
$395.00Leadership & Professional Development
In our inter-connected world, good communication and cooperation is key to working efficiently. Respectfully engaging with others can enhance or inhibit workflow and be the difference between the success or failure of a project or an entire organization.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
This course has been approved for 7 PDUs | 7 CDUs
- 1 Day Course
- Live Virtual
$795.00Leadership & Professional Development
In our noisy modern world, aspiring and active leaders need more than data to move people. To effectively lead in a business environment filled with complexity and uncertainty, we must develop our leadership voice.
Leadership authenticity is pivotal because it influences how people perceive you, respond to you, and work with you. Your leadership voice can change depending on context, just as it will change over the course of your career. Developing it is critical to becoming an authentic and effective leader.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
This course has been approved for 14 PDUs
- 2 Days Course
- Live Virtual
$1,195.00 – $1,495.00Leadership & Professional Development
In the face of rapid, disruptive change, companies understand that command-and-control leadership is no longer viable. As a result, many firms are moving toward a coaching model in which managers facilitate problem solving and encourage employees’ development by asking questions and offering support and guidance rather than giving orders and making judgments. Leaders can use the GROW and Thought models of coaching to become more skilled at listening, questioning, and drawing insights out of the people they supervise.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
This course has been approved for 14 PDUs | 14 CDUs
- 2 Days Course
- Live Virtual
$1,195.00 – $1,495.00Fundamentals
In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.- 1 Day Course
- Live Virtual
$395.00Workplace Fundamentals
Did you know that employees spend an average of 28% of their workweek managing emails? That’s over 11 hours dedicated to this single task every week! Ensuring your emails are clear, professional, and effective can save time, prevent misunderstandings, and foster stronger communication.In the Email Etiquette course, you’ll learn how to craft concise, impactful messages, avoid common email pitfalls, and establish a polished, professional tone that resonates with recipients.
- 1 Day Course
- Live Virtual
$395.00 – $495.00Deep-Dive
Emotional intelligence, also called EQ, is the ability to be aware of, recognize and to manage emotions in themselves and others. and relationships. It’s a pivotal factor in personal and professional success. To discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments and achieve one’s goal.
This workshop is based on the emotional intelligence model derived from Daniel Goleman’s work that is comprised by four domains: self-awareness, self-management, social awareness and relationship management. Nested within these are learnable competencies that enable us to improve performance in our personal lives, at work and as a leader.- 2 Days Course
- Live Virtual
$1,150.00Leadership & Professional Development
Are your employees doing the bare minimum instead of bringing their best efforts? Employee engagement is more critical than ever. Recent data reveals that only 30% of U.S. employees are actively engaged in their work, marking the lowest level in over a decade (Gallup, 2024). Disengagement leads to lower productivity, higher turnover, and decreased morale, making it essential for organizations to take action.
Our Employee Engagement and Motivation course equips leaders and managers with proven strategies to inspire and retain their workforce. This interactive, half-day training explores how to create an environment where employees feel valued, motivated, and committed to success. By understanding what truly drives engagement, you’ll be able to increase productivity, improve workplace morale, and foster long-term employee satisfaction.
Take the first step toward revitalizing your workplace—enroll today and unlock the full potential of your team!
- 0.5 Course
- Live Virtual
$495.00Leadership & Professional Development
The manager’s role is very different from that of the non-manager. Managers must be able to develop and unify team members, plan strategically, set goals, delegate responsibilities, provide meaningful and effective feedback, and communicate efficiently and effectively.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
This course has been approved for 14 PDUs | 14 CDUs
- 2 Days Course
- Live Virtual
$1,195.00 – $2,250.00Leadership & Professional Development
The Supervisor’s Role is one of the most direct and impactful roles in an organization. It requires us to actively listen, remove ego, delegate, manage performance, and work through ever-changing processes. The emphasis is on making the change from being a co-worker to engaging in a position of authority while at the same time maintaining a sense of control and expedience.
This course has been approved for 7 PDUs | 7 CDUs
- 1 Day Course
- Live Virtual
$795.00Leadership & Professional Development
The workplace can be filled with stress, pressure, excitement, and anxiety. Emotional Intelligence (EI) is how we identify and regulate our own feelings, tune into the feelings of others and understand their perspectives, and use this knowledge to guide us toward constructive interactions.
Emotional Intelligence is more than your average “soft skill”. It is essential to successful teamwork, effective leadership, and overall competence. Most of all, it is a skill that takes practice and focus to master.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
This course has been approved for 14 PDUs | 14 CDUs
- 2 Days Course
- Live Virtual
$1,195.00 – $1,495.00Leadership & Professional Development
The ability to influence those around you is crucial to your career. It empowers you to collaborate with others to achieve mutual outcomes and build consensus. Whether coaching others, developing and growing a client base, fostering support for change, negotiating, or simply working more effectively with peers and supervisors, influencing others is an essential workplace competency.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
This course has been approved for 14 PDUs | 14 CDUs
- 2 Days Course
- Live Virtual
$1,195.00 – $1,495.00