Ramp up your front-line service desk skills by utilizing the ITIL4 framework to manage service requests, respond to problems and monitor the health of your products and services. This 3-day course combines the key concepts, principles, values, and challenges of the Five ITIL® 4 management practices below:

• Service Desk
• Incident Management
• Problem Management
• Service Request Management
• Monitoring & Event Management

It is intended to provide candidates with best practice guidance at both strategic and operational levels in order to maximize value from each practice. Participants will explore the key principles and practices of ITIL4 in the context of monitoring, supporting, and fulfilling IT services. They will learn how to establish effective monitoring mechanisms to ensure service performance, availability, and capacity. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.

This class includes an exam voucher.

This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction.

This class includes an exam voucher.

An expert instructor will teach your team foundational Jira administration skills. Your team will learn how to configure Jira, apply global permissions, create new projects, update workflows, and control access to your products. The instructor will use real-world business scenarios to teach your team tips and best practices to ensure their success as Jira administrators.

An expert instructor will teach your team the most advanced Jira administration tasks using a business case study. Your team will learn how to configure issue types, fields, screens, workflows, sprints, boards, and schemes to meet your business requirements.

Struggling with bottlenecks, rework, or wasted time in your processes? You’re not alone; process inefficiencies cost companies up to 30% of their revenue each year.

The Lean Foundations Workshop gives you the tools to change that. In just two days, you’ll go beyond theory and dive into real-world Lean techniques through an immersive Kaizen simulation. You’ll learn how to identify the root causes of inefficiency, eliminate waste, and boost the flow of value across any process, whether in operations, manufacturing, healthcare, or office workflows.

Led by expert instructors, this hands-on workshop introduces powerful tools like 5S, value stream mapping, and root cause analysis. You’ll leave with a practical Lean toolkit and a customized action plan to start improving processes immediately. Plus, you’ll earn 19.5 PDUs to help maintain your professional credentials.