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Virtual Training
Fundamentals
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.- 1 Day Course
- Live Virtual
$395.00CertNexus
Over 80% of security breaches exploit software vulnerabilities, yet most teams address security after the code is written, leaving organizations at risk. The Cyber Secure Coder (CSC) course empowers software developers, testers, and architects to build secure, resilient applications by integrating security into every phase of the software development lifecycle.
The CertNexus Cyber Secure Coder (CSC) program guides you through the entire software development lifecycle, emphasizing a security-by-design approach to reduce the risk of security defects, misconfiguration, and vulnerabilities that can undermine your code. Through hands-on labs and real-world scenarios, you’ll learn to eliminate vulnerabilities, find and correct security defects, and design a secure architecture for both new and deployed software. CSC-210 covers secure coding practices, vulnerability assessment, threat modeling, and strategies for maintaining software security long after deployment.
- 3 Days Course
- Live Virtual
$2,085.00CertNexus
Cyber threats are constant—and escalating. To defend networks and critical assets, today’s IT professionals need more than just awareness—they need structured, tested methods to detect, respond, and recover. The average breach costs $4.45 million—making fast, skilled response more critical than ever.
The CyberSec First Responder (CFR) course from CertNexus equips practitioners with the skills to assess risk, monitor for intrusions, analyze threats, and respond to incidents in real time. Built around leading frameworks like NIST 800-61r2 and PPD-41, this 5-day course prepares learners to protect information systems and carry out Defensive Cyber Operations (DCO) effectively.
This course also prepares candidates for the CFR-410 certification exam, validating their ability to detect, contain, analyze, and recover from cybersecurity incidents across modern network environments.
- 5 Days Course
- Live Virtual
$3,495.00CertNexus
This course covers network defense and incident response methods, tactics, and procedures that are in alignment with industry frameworks such as NIST 800-61r2 (Computer Security Incident Handling Guide), US-CERT’s National Cyber Incident Response Plan (NCIRP), and Presidential Policy Directive (PPD)-41 on Cyber Incident Coordination, NIST 800.171r2 (Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations). It is ideal for candidates who have been tasked with the responsibility of monitoring and detecting security incidents in information systems and networks, and for executing standardized responses to such incidents. The course introduces tools, tactics, and procedures to manage cybersecurity risks, defend cybersecurity assets, identify various types of common threats, evaluate the organization’s security, collect and analyze cybersecurity intelligence, and remediate and report incidents as they occur. This course provides a comprehensive methodology for individuals responsible for defending the cybersecurity of their organization.
This course is designed to assist students in preparing for the CertNexus CyberSec First Responder (Exam CFR-410) certification examination. What you learn and practice in this course can be a significant part of your preparation.
Purchase of this course includes the associated exam voucher.- 5 Days Course
- Live Virtual
$3,495.00Microsoft
Analyzing data to find issues, insights and opportunities, is now a critical part of many job roles. Beyond the analysis, data analysts in all job roles must be able to effectively present and communicate their findings in visually compelling ways. Microsoft® Excel® is designed for this purpose. Excel can connect to a wide range of data sources, perform robust data analysis and create diverse and robust data-backed visualizations to show insights, trends, and create reports. These capabilities enable people who use Excel for data analysis to turn data into thoughtful action.- 2 Days Course
- Live Virtual
$590.00Microsoft Apps
Organizations that rely on instinct often miss key opportunities. The ones that trust their data? They win more customers, keep them longer, and earn more in the process. In fact, data-driven organizations are 23 times more likely to acquire customers, six times more likely to retain them, and 19 times more likely to be profitable.
This course shows you how to use Microsoft Excel to make sense of data and communicate it clearly. You’ll learn how to organize, clean, and analyze datasets, build dashboards that update with a click, and present insights using tools like PivotTables, Power Pivot, and geospatial charts. For professionals responsible for reporting, forecasting, or decision support, this training delivers practical, real-world skills you can apply right away.
- 2 Days Course
- Live Virtual
$590.00Development
In the future, organizations that succeed will be those that put data at the forefront of their business strategy. This Data Literacy training is designed to give you a high level overview of the key topics in Data Science and Machine Learning. Designed exclusively for students who want to learn about the basics of data science and machine learning at a high level, without needing to learn how to code or cover complex mathematics. In this course you’ll learn the fundamental concepts relating to data, allowing you to understand what makes data suitable for data analysis, visualization and machine learning. Then we’ll give you a quick overview of important statistical topics, such as mean, standard deviation, and the normal distribution. Afterwards you will learn the different ways data scientists are able to visualize data to convey their ideas in a clear manner. We’ll also teach you about the machine learning process, acquiring data, cleaning data, and an overview of the train/test split philosophy that supervised learning adheres to. Then we’ll show you some examples of regression and classification algorithms, as well as how to evaluate their results. We’ll also explore what the future holds by taking a peek at the bleeding edge of AI and ML, including DALLE-2 and GPT-3!
- 1 Day Course
- Live Virtual
$795.00CertNexus
The ability to identify and respond to changing trends is a hallmark of a successful business. Whether those trends are related to customers and sales, or to regulatory and industry standards, businesses are wise to keep track of the variables that can affect the bottom line. In today’s business landscape, data comes from numerous sources and in diverse forms. By leveraging data science concepts and technologies, businesses can mold all of that raw data into information that facilitates decisions to improve and expand the success of the business.- 0.5 Course
- Live Virtual
$495.00Red Hat
Advance your Ansible skills and develop automation that scales by applying recommended practices with the new, container focused tools from Red Hat Ansible Automation Platform
Developing Advanced Automation with Red Hat Ansible Automation Platform (DO374) is designed for automation content developers to leverage the new, container focused tools from Red Hat® Ansible Automation Platform to efficiently develop automation that can be managed by the automation controller. Learn recommended practices for automation development using reusable code, advanced playbook techniques, shared execution environments, and preparing for scalable automation with the automation content navigator.
This course is based on Red Hat Ansible Automation Platform 2.0.- 5 Days Course
- Live Virtual
$4,280.00Tracom
Unlock your potential to lead, connect, and perform at your best with Developing Behavioral EQ™ – a dynamic one-day workshop designed to boost emotional intelligence and transform the way you work with others. Backed by TRACOM’s proven Social Intelligence research, this course helps you recognize and manage emotions, overcome cognitive biases, and strengthen communication and decision-making skills.
Through engaging exercises and personalized feedback from the Behavioral EQ Multi-Rater Profile, participants learn practical strategies to build stronger relationships, lead with empathy, and improve both individual and team performance. Perfect for professionals, managers, and sales teams, Developing Behavioral EQ™ delivers measurable results that enhance collaboration, productivity, and leadership across your organization.
This course will earn you 6.5 PDUs
What’s Included:
- Multi-rater Assessment and Profile Report: measures a person’s strengths and development opportunities in areas of emotional intelligence, and helps students focus on putting EQ skills to work through a personalized action plan to become more effective. • Participant Workbook: explains key concepts and helps put them into practice through the exercises it contains. • Individual and Team Commitment Cards: help learners set and track goals to apply course concepts, as well as reinforce accountability and sustained growth in emotional intelligence skills.”
- 1 Day Course
- Live Virtual
$995.00Red Hat
Develop, scale, and troubleshoot event-driven microservice applications. Learn to use Kafka and AMQ Streams to design, develop, and test event-driven applications. Event-driven microservices scale globally, store and stream process data, and provide low-latency feedback to customers. This course is for application developers and is based on Red Hat AMQ Streams 1.8 and Red Hat OpenShift Container Platform 4.6.RHLS Course Includes:
- 365-Day RHLS Subscription – Full year of access starting from your purchase date. Official Red Hat Training Curriculum – Learn directly from Red Hat’s validated, up-to-date course materials.
- Hands-On Labs (100 Hours per Course) – Build practical, real-world skills through extensive lab time.
- One Certification Exam + Free Retake – Includes exam readiness resources to help you prepare with confidence.
- One Virtual, Instructor-Led Class – Attend a live online class through the Red Hat portal (self-enrollment required using your RHID).
- 3 Days Course
- Live Virtual
$3,525.00Red Hat
Develop, scale, and troubleshoot event-driven microservice applications. Learn to use Kafka and AMQ Streams to design, develop, and test event-driven applications. Event-driven microservices scale globally, store and stream process data, and provide low-latency feedback to customers. This course is for application developers and is based on Red Hat AMQ Streams 1.8 and Red Hat OpenShift Container Platform 4.6.- 4 Days Course
- Live Virtual
$3,210.00