In this course, students will learn how to support and configure Windows desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows 10 and later operating systems. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows. Students will also learn how to secure the Windows OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows clients.

In this course, students will learn how to plan and implement an operating system deployment strategy using modern deployment methods, as well as how to implement an update strategy. Students will be introduced to key components of modern management and co-management strategies. This course also covers what it takes to incorporate Microsoft Intune into your organization. Students will also learn about methods for deployment and management of apps and browser-based applications. Students will be introduced to the key concepts of security in modern management including authentication, identities, access, and compliance policies. Students will be introduced to technologies such Azure Active Directory, Azure Information Protection and Windows Defender Advanced Threat Protection, as well as how to leverage them to protect devices and data.

The Microsoft 365 Identity and Services course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role. This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Microsoft 365 management, and Microsoft 365 identity management. In tenant and service management, you will examine the key components of your Microsoft 365 tenant that must be planned for, implemented, and managed. This includes an introduction to the following Microsoft 365 platform services from the perspective of a Microsoft 365 Enterprise Administrator: Exchange Online, SharePoint Online, Microsoft Teams, and the Microsoft Power Platform components (Power Apps, Power Automate, Power BI, and Power Virtual Agents). In Microsoft 365 management, you transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity to Microsoft 365, managing Microsoft 365 Apps for Enterprise deployments, and configuring Office Telemetry and Workplace Analytics. In Microsoft 365 identity management, you will learn how to plan for and implement Azure AD Connect, how to manage synchronized identities, and how to design and manage solutions for external access.

The Microsoft 365 Mobility and Security course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role. This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 security management, Microsoft 365 compliance management, and Microsoft 365 device management. In security management, you will examine all the common types of threat vectors and data breaches and how Microsoft 365’s security solutions address these security threats. These solutions include: use of the Zero Trust security model, Microsoft Secure Score, Azure Identity Protection, Exchange Online Protection, Microsoft Defender for Office 365, Privileged Identity Management, Safe Attachments, Safe Links, and Threat Intelligence services such as Attack Simulation training, Threat Explorer, Threat Trackers, and Microsoft Threat Protection. In compliance management, you will examine the key aspects of data governance, including Information Rights Management, message encryption, data loss prevention (DLP), in-place records management, creating DLP policies and policy tips, and Azure and Windows Information Protection. In Microsoft 365 device management, you will learn how to co-manage your Windows 10 devices, how to transition from Configuration Manager to Intune, and how to implement Windows Autopilot, Windows Analytics, and Mobile Device Management.

This course examines the key elements of Microsoft 365 messaging administration, including message transport and mail flow, messaging security, hygiene, and compliance, messaging infrastructure, and hybrid messaging. This course is designed for persons who are aspiring to be Messaging Administrators in a Microsoft 365 deployment.